FFP Privacy Notice

 

FINAL FAREWELL PLANS

This Privacy Notice is effective from 25/05/2018

 

 

Your privacy is critically important to us. At Final farewell, we have a few fundamental principles:

· We limit the collection of data for specific purposes and ensure that we have legitimate and lawful grounds for processing that data.

· We store personal information for only as long as we have a reason to keep it.

· We aim to ensure that the data we hold is accurate and up to date.

· We aim for full transparency on how we gather, use, and share your personal information.

· We implement security controls specifically to protect personal and sensitive data.

Below is Final farewell privacy notice, which incorporates and clarifies these principles.

Information Collected Automatically

We also collect some information automatically.

Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and e-mails. The website itself uses session cookies, which are deleted by your web browser when you close it. Session cookies do not carry any Personally Identifiable Information.  We use visitor-tracking software to track visitor data. This may set a cookie but this will not carry any Personally Identifiable Information either.

 

How We Use Your Information

We use information about you as mentioned above and as follows:

· To provide you with information, feedback or services that you request from us which we feel may interest you, where you have consented to be

   contacted for such purposes.

· To contact you when necessary or requested to facilitate your use of our services.

· To improve our services and to deliver a better and more personalised service to you.

· To communicate with you marketing information about services provided by us in the future which may be of  interest to you: however we 

   would contact you by post, telephone, and/or email to receive additional consent for that purpose if not already given.  

· To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities.

· To contact you from time to time to notify you about changes to our services.

How We Share Personal Data

We do not sell our users’ private personal information. We share your personal data in the limited circumstances spelled out below and with appropriate safeguards on your privacy.

Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Notice for personal information that we share with them.

With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so. See Sharing with Third Parties. We may also request your consent to process limited elements of your data in specific ways. Where we require this consent, it will be presented to you in a way that allows you to have a clear understanding of what you are consenting to and enable you to agree to this in a clear and positive way.

Sharing with Third Parties:  We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.

With your consent, we may also share your data with other third parties.  Any third parties who we do pass your details onto are obliged to store your details securely and ONLY process them if responding to our direct data processing instructions. When the time comes that they no longer require your personal data, they will dispose of this accordingly and in line with our company policy. If we wish to pass your personal data to a third party, we will only do so with your explicit consent, unless we are legally obliged to do so otherwise.

As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.

 

To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Final farewell, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.

Business Sale or Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Final farewell goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Notice would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Notice.

Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.

Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.

Sale or Transfer: If we're discussing selling or transferring part or all of a business, we may share information about you to prospective purchasers - but only so they can evaluate that business. If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the services to you.

Publicly Shared Information: Information that you choose to make public is, you guessed it, disclosed publicly. That means, of course, that information like your public profile, posts, other content that you make public on our system. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.

 

Security

We employ a range of security controls throughout our company to ensure that we look after your personal data and protect it from loss, corruption or unauthorised access. We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorised access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to external third party vendors and on-host firewall technology to prevent network level attacks. Only those employees of ours that may ever have a need to access your Information are given the facility to do so.

Retention

Processing data constitutes as collecting, storing and using. We will process this data in accordance with the GDPR. We will do our utmost to keep your information accurate and up to date and not keep it longer than is necessary. Final Farewell Plans may issue occasional reminders to all customers to keep their contact details up to date and will update them accordingly. We only retain data for as long as is necessary to satisfy the following requirements:

Legal: We are required to meet legal obligations in terms of retention periods for some data, such as financial records and information needed for tax and audit purposes. Personal data may be held for longer than these periods, however this will depend on the individual needs of the company

 

Marketing: Where data is held for marketing purposes then we hold this for a period of one year of inactivity prior to destruction.

 

Business Analysis: Where data is held for business analysis purposes, data is limited to only that necessary to perform the analysis. We retain business analysis data for six months.

Data Destruction/Erasure

We always aim to keep the amount of personal data we hold to a minimum and so, unless we have received a specific request from you to erase any of your data before the retention periods expire, we will either destroy or return to you any data that has reached the end of its retention period.

Your Choices

You have several choices available when it comes to information about you:

Limit the Information that You Provide:  you can choose not to provide any information other than what is necessary to provide you with information, feedback or services that you request from us which we feel may interest you. You are able to access a broad range of information about our services, by contacting us directly either by telephone, email, or post. 

Limit Access to Information on Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).

Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. You may still receive messages as part of the fulfilment of our legal notices, if you also decide to opt out of these this could result in a significant reduction of service you obtain from us in the fulfilment of these obligations.

Set Your Browser to Reject Cookies: Our website uses Cookies to ensure you have an enjoyable user experience and are able to utilise all aspects of the site. You may disable Cookies by changing settings on your browser by  choosing  to set your browser to remove or reject browser cookies before using Final farewell’s websites, with the drawback that certain features of Final farewell Plans websites may not function properly without the aid of cookies.

Your Rights

When it comes to personal data you have defined rights regarding how your data is collected, processed and shared. These rights are explained below:

The Right of Access: You have the right to request that we show you what personal data of yours we hold and process.

 

The Right to Erasure: In specific circumstances, you have the right to request that any data we hold on you be erased. This includes where:

· Your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.

· You withdraw consent.

· You object to the processing and there is no overriding legitimate interest for continuing the processing.

 

The Right to Object: There are cases where we may process some of your data in order to help us assess and improve our business. This type of processing may not be supported by your consent, but would have been carefully assessed to ensure that we have a clear legitimate interest in doing so that does not adversely affect you as an individual. In these instances, we make you aware of these activities along with your right to object to this kind of processing should you wish.

 

The Right to Rectification: If you become aware that any data we hold is incorrect you have the right to request that this data be corrected

 

The Right to Data Portability: You have the right to request that we provide you with an electronic copy of any data you have given to us as part of a contractual relationship or following your consent. This also includes any data about you that has been generated automatically as part of these agreements.

 

The Right to Restrict Processing: In some situation you may require us to restrict processing, such as following an objection or if data accuracy is in question. Where you exercise your right to restrict processing we shall not recommence processing without first notifying you.

 

Other Things You Should Know (nearly there, keep reading!)

Complaints

If you have any complaints about the way in which your personal data is being handled, then please contact us using the contact details below. 

 

 

Contact Details

To contact us about your personal data, you may contact the data controller at:

 

Final Farewell Plans

Waldegrave Street

Hastings

East Sussex TN34 1SJ

Addressed to Caroline Small - Owner Final Farewell Plans

Or call on 07968036863

Or email her directly at caroline@finalfarewellplans.com

Alternatively, in the event that you feel we have not responded to you in a timely fashion or have not fully responded or complied with  your requests  you may also contact the national supervisory authority to register a complaint, their details can be found at https://ico.org.uk

 

 

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Phone: 01424 717214     Mobile: 07968 036 863    E-mail: enquiries@finalfarewellplans.com

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Caroline Small BSc (Hons) MSWW, Professional Will Writer & Funeral Celebrant